— Resources

Field notes on claim oversight.

How carriers, IAs, TPAs, and restoration companies are closing the gap between the standard on paper and the standard on the file.

Property claim file with photos, an estimate and a sketch side by side
Thought Leadership

Automating Insurance Claims Processing: What It Means in P&C

Insurance claims automation means using software to do steps of the claims process that people used to do by hand. But the phrase means two very different things ...

Oct 13, 2026, 2:31:36 PM · Spencer James Read →
Claim documents being sorted and routed into a claims management system
Thought Leadership

You can’t review a file you don’t have all of

Routing answers what a document is and where it goes. Review answers whether the file meets the standard. Which one to fix first depends on where your friction actually ...

Oct 13, 2026, 2:31:06 PM · Ben Brammer Read →
Claims adjuster reviewing a claim file on a laptop
Thought Leadership

Where to Start with AI in Claims: Start Where Nobody Has to Change How They Work

Most first AI projects in claims do not fail on technology. They fail on adoption. Three questions to run any candidate project through, and why file review on closed ...

Oct 13, 2026, 2:29:01 PM · Alex Pezold Read →
Alex Pezold on building AI around how claims adjusters work
Thought Leadership

AI Designed with Adjusters in Mind

Claims adjusters aren't interchangeable. They read a file, weigh what's missing, and make a call that carries real consequences. So when we build AI at Agentech, we ...

Aug 5, 2026, 2:04:52 PM · Alex Pezold Read →
Spencer James on why the best claims AI runs in the background
Thought Leadership

Invisible AI: The Best AI Doesn't Feel Like AI

Spend any time where insurance and AI meet right now and two things stand out. Plenty of executives are eager to put AI to work for their adjusters, underwriters, and ...

Aug 5, 2026, 2:04:52 PM · Spencer James Read →
Alex Pezold on AI governance as a competitive advantage in claims
Thought Leadership

Governance as a Competitive Advantage: The Click-to-Evidence Standard

In 2026, trust has become the currency of claims operations. As carriers move from experimenting with AI to relying on it, the black-box era of opaque algorithms is ...

Aug 5, 2026, 2:04:51 PM · Alex Pezold Read →
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