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Field notes on claim oversight.

How carriers, IAs, TPAs, and restoration companies are closing the gap between the standard on paper and the standard on the file.

Property claim file with photos, an estimate and a sketch side by side
Thought Leadership

Automating Insurance Claims Processing: What It Means in P&C

Insurance claims automation means using software to do steps of the claims process that people used to do by hand. But the phrase means two very different things ...

Oct 13, 2026, 2:31:36 PM · Spencer James Read →
Spencer James on why the best claims AI runs in the background
Thought Leadership

Invisible AI: The Best AI Doesn't Feel Like AI

Spend any time where insurance and AI meet right now and two things stand out. Plenty of executives are eager to put AI to work for their adjusters, underwriters, and ...

Aug 5, 2026, 2:04:52 PM · Spencer James Read →
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