Leading the Agentic AI Revolution in Insurance Claims: Insights from Robin Roberson, President and Co-Founder of Agentech
Leading the Agentic AI Revolution in Insurance Claims: Insights from Robin Roberson, President and Co-Founder of Agentech
At the intersection of innovation and empathy, Robin Roberson, President and co-founder of Agentech, is reshaping the insurance claims landscape through agentic artificial intelligence. Recently featured in Morning Laziness magazine, Robin shared her inspiring journey from early entrepreneurial endeavors to leading a cutting-edge AI company dedicated to improving the lives of claims adjusters and policyholders alike.
From Real Problems to Revolutionary Solutions
Robin’s entrepreneurial path began with a simple yet profound insight. After witnessing the complexity and repetition that insurance claims professionals faced daily, she saw an opportunity to make a meaningful difference. Her early work with WeGoLook, a pioneering platform built around the gig economy long before it became mainstream, created a vast network of independent contractors to streamline claims handling. This foundation set the stage for Agentech’s birth.
As technology evolved, so did Robin’s vision. The rise of artificial intelligence around 2019, particularly the advent of agentic AI, opened new doors. Agentech now provides over 200 digital “coworkers”, AI agents that work side-by-side with desk adjusters to automate monotonous paperwork. This allows human adjusters to focus on complex decision making and deliver empathetic service to policyholders during their most stressful times.
Breaking Barriers as a Woman in AI
Navigating the tech industry as a woman presents unique challenges, especially in AI where leadership is often dominated by male engineers. Robin overcame stereotypes by embracing curiosity and a commitment to continual learning. She emphasizes that performance and results matter more than background or gender. Through transparent communication and the support of strong networks of women leaders, she has built confidence in her voice and vision.
Balancing Leadership with Well-being
Robin understands the intense demands of building an AI-driven business. Raised in a generation that encouraged women to do it all, she learned that balance comes from setting boundaries and prioritizing personal health. Daily walks, caring for her koi fish, and dedicated family time help recharge her energy. As a breast cancer survivor, Robin recognizes that sustainable success requires mindful self-care.
The Power of Mentorship and Authentic Connections
For Robin, mentorship is a reciprocal journey. Early mentors who were candid about failures and realities shaped her growth. Today, she pays it forward by mentoring emerging founders across genders. Networking through communities like Women in Tech and Insurtech Innovators, as well as active engagement on LinkedIn and industry events, has fostered meaningful collaborations and opportunities.
Customer-Centric Growth and Thought Leadership
Agentech’s customer acquisition hinges on partnering with design partners willing to share operational challenges. This collaborative approach enables the team to demonstrate real-world benefits, such as significant time and cost savings and fewer errors, which resonate with prospective clients. Content marketing plays a vital role in building trust and establishing Agentech as a thought leader. Engagement metrics and direct client feedback affirm the value of sharing insights and success stories.
Overcoming Skepticism Around AI
Early in Agentech’s journey, skepticism about AI replacing adjusters posed a hurdle. Robin and her team shifted the narrative to highlight AI as a supportive digital coworker, not a replacement. Involving adjusters in product development helped build trust and demonstrated genuine understanding of their needs.
Advice for Women Entrepreneurs in AI
Robin encourages women starting out in AI or emerging tech to trust their intuition and embrace curiosity. She advises focusing deeply on one problem rather than trying to solve everything at once. Surrounding oneself with supportive people who champion bold ideas and encourage speaking up is critical.
Guiding Philosophy
Robin’s consistent mantra is to relentlessly deliver best-in-class AI solutions. She believes that when a product outperforms competitors across key metrics, success naturally follows. This focus has been instrumental in driving Agentech’s momentum.
Overcoming Self-Doubt: Five Key Strategies
Robin shares candid reflections on overcoming self-doubt shaped by a challenging childhood:
- Positive Support Network
Surrounding herself with team members and friends who reminded her of her strengths empowered her to make bold decisions despite risks. - Continuous Learning
Deep knowledge of AI and insurance bottlenecks helped her turn skepticism into expertise during client and investor meetings. - Small Wins
Celebrating early recognitions and awards built confidence and momentum through tough times. - Revenue as Validation
Client satisfaction and referrals reinforced belief in both her product and herself. - Embracing Mistakes
Viewing failures as learning opportunities fostered resilience and adaptability.
A Movement for Inclusive AI Education
Looking ahead, Robin champions a movement to expand AI education to underserved communities, especially girls and underrepresented groups. She highlights Community Advance in Oklahoma City, which supports middle schoolers in access to technology and internet connectivity. Robin’s vision is to prevent AI from widening societal gaps and to ensure that future innovations benefit everyone.
Connect with Robin and Agentech
For those interested in following Robin’s work and Agentech’s mission to transform insurance claims through agentic AI, connect on LinkedIn or visit Agentech.com for the latest updates and insights.
