From the Podcast Studio to the Claims Frontline: How Agentic AI is Changing Insurance Operations

At Agentech, we believe that the future of work in insurance is already here—and it is powered by digital coworkers. That is why we were thrilled to see our President and Co-Founder, Robin Roberson, return to the FNO: InsureTech Podcast with Rob Beller and Lee Boyd. Robin’s latest conversation with these two respected industry voices was more than a reunion. It was a powerful exploration of how agentic AI is reshaping the insurance claims landscape today.

A Return to a Trusted Stage
Robin first joined Rob and Lee on the FNO Podcast several years ago as the founder of WeGoLook. At the time, she shared her early perspective on how technology could close gaps in field services and claims support. A lot has changed since then, but the mission has remained the same; use technology to create better outcomes for insurers and their customers.

Now, as President and Co-founder of Agentech, Robin returned to FNO to highlight the next evolution in claims: digital coworkers built with agentic AI. These intelligent, always-on assistants are not a future concept. They are live and working in production environments right now, supporting desk adjusters across property and casualty lines, pet, and workers' comp.

What Is Agentic AI and Why Does It Matter
Agentic AI refers to the use of intelligent agents that operate independently and collaboratively alongside human teams. At Agentech, we build and deploy these digital coworkers to automate repetitive tasks such as file review, quality assurance, FNOL intake, compliance checks, and more.

These agents are designed not to replace humans, but to support them. The goal is to give adjusters more time for high value work. Important things like adjudication, customer communication, and empathy, while their supporting digital coworkers handle the documentation, verification, and logic-based tasks that can slow down workflows and increase error rates.

Key Insights from the Podcast
In the episode, Robin shared how Agentech’s digital coworkers are already improving the lives of claims professionals:

• Claims teams experience up to a four times productivity increase when supported by agents
• QA agents catch inconsistencies before files reach carriers, improving compliance and reducing downstream corrections
• During catastrophic events, agents provide surge capacity without the need to add headcount
• Desk adjusters feel more supported, less stressed, and more engaged in their work

These are not pilots or experiments. These are proven results from live deployments with top carriers, TPAs, and IA firms.

The Human Impact of Intelligent Automation
Robin emphasized one important truth...claims professionals are not looking to be replaced by automation. They want tools that make their jobs easier and their decisions better. That is exactly what agentic AI delivers.

By taking on the repetitive but necessary workload, digital coworkers help adjusters work smarter, not harder. They reduce mental fatigue, increase focus, and allow human talent to shine where it matters most-with the policyholder.

Built for Insurance. Built for Speed.
Every agent we deploy at Agentech is built with specific business rules and workflows in mind. We integrate directly into our partners’ existing systems, ensuring fast ramp-up, minimal disruption, and measurable impact. Whether it is reviewing policy documents, parsing subrogation opportunities, or flagging salvage value, our agents are trained to align with each carrier’s processes and compliance standards.

This is not a one size fits all approach. It is precise, configurable, and always human in the loop.

The Road Ahead
Robin’s conversation with Rob and Lee was a reminder of how far the industry has come (and how much further we can go). Agentic AI is not just a tool. It is a shift in how we think about teams, productivity, and the customer experience in claims.

As Robin said on the podcast, “The future of claims is smarter, faster, and more human when you build the right agentic tools.” We could not agree more.

Listen to the Full Episode
To hear Robin’s full conversation with Rob and Lee, check out Episode 283 of the FNO: InsureTech Podcast here.

Explore Agentech
If you are ready to see how agentic AI can support your claims team, visit Agentech.com to learn more about our digital coworker platform and digital roster of over 200 agentic agents supporting your desk adjusters.

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